Pusong Turismo ♥
Monday, 20 April 2015
Thursday, 19 March 2015
SIP Seminar (Total Quality Management)
Total Quality Management
Total Quality Management or TQM, it is about the characteristics or features of a certain products and services that can meet the expectations and needs of the customers in order to meet their satisfactions.
Last March 07, 2015, we had our seminar that was held at the school campus AVR together with the Tourism and HRM students of WCC. The seminar aims to provide certain knowledge about the different management when it comes to some matters especially in a business or products offered. During the seminar, the speaker shared some inspiring stories and happenings that can change our point of views when it comes in dealing in our own life and in our chosen careers. It also gave us some informations on how we can easily manage our strategies and plans that can meet the success of our goals especially when it comes in providing services.
Aside from that, we also discussed about the different steps on how we can determine the proper processes of our strategies on how we can create a successful and effective plan in improving our business. Learning TQM or Total Quality Management is an important thing that we need to know because it focuses in identifying our own limitations when it comes in making plans and also serves as our training guide on how we can manage things appropriately.
In addition to that, the speaker gave us a short group works in which we we're assigned to create our own problem as well as it 's solution then after a while, we we're going to discussed it in front of our fellow schoolmates. In reason to that, we started having brainstorming and ended up to a problem in which all of the students will relate. It's about "Why did students procrastinate?". Our topic gave a big impact in each and everyone of us because we are all experiencing it. We gave and share our own ideas and opinions so that we can have a better result in the end and win the price. We are all motivated to win the game because we have a price which is a box of chocolate. And at the end, due to our teamwork, we won the price. At the end, I can say that our topic is related to TQM. Because as we all know, each and everyone of us will be motivated to do a specific task is there's a reward waiting for us.
In summary, TQM is not just about managing. It's a step by step process on how you can be able to achieve and meet your customer's expectations when it comes in providing products and services by means of creating an effective strategies and plans. ☺
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